Contact Powerplay Support
Live Chat: The Fastest Way to Reach Us
The chat button in the corner of every page, on desktop and in the Canada Powerplay app, connects you to our support team. It's the best option for urgent issues like a deposit that hasn't appeared or a bet that didn't settle.
If you're logged in, the agent can see your account details, which saves time. Have your username ready if you're contacting us from a different device.
Email and the Support Form
For less urgent questions, or when you need to send documents, use the contact form in the Help section or the support email address listed in the site footer. Attach screenshots where they help: an error message, a transaction reference or a bet slip.
Write from the email address registered to your Powerplay account. For security reasons, we can't discuss account details with an unverified address.
Helping Us Help You
Faster answers usually come from clear details. Tell us the payment method (Interac, Visa, Mastercard, Paysafecard, MuchBetter or Cryptopay), the amount in CAD, and the date and approximate time of the transaction.
For verification questions, say which document you uploaded and when. Never send your full card number, banking password or crypto wallet seed phrase. Our staff will never ask for them.
Responsible Gaming Requests Come First
If you want to set a limit, take a break or self-exclude and can't find the option in your account, tell the support team. These requests take priority over everything else in the queue.
You don't need to explain or justify the request. Just let us know what you'd like to do.