Powerplay Privacy Policy: How We Handle Your Data
What We Collect
When you register, we collect your name, date of birth, address, email and phone number. During verification, we may also collect copies of identity documents and proof of address or payment ownership.
While you play, we record transactions, bets, game sessions, device information and IP address. This lets us run your account, prevent fraud and confirm that you're playing from a permitted location.
Why We Use It
We use your information to operate your account, process payments, meet anti-money-laundering and age-verification obligations, and provide customer support. We also use activity data to spot signs of risky gambling, so we can offer tools or reach out when patterns change.
If you agree to receive marketing, we'll send offers by email or SMS. You can opt out at any time in your account settings or through the unsubscribe link in any message.
Who We Share It With
We share data only where necessary: with payment processors handling your Interac, card, Paysafecard, MuchBetter or Cryptopay transactions, with identity verification services, with game and odds providers, and with regulators or law enforcement where the law requires it.
We don't sell your personal information to third parties.
How We Protect It
Data travels over encrypted connections, and access inside our business is limited to staff who need it for their role. Payment details are handled by the relevant processors and aren't stored in full on our systems.
We keep records for as long as legal and regulatory obligations require, then delete or anonymize them.
Your Choices and Rights
You can ask to see the personal information we hold about you, correct anything inaccurate, or ask questions about how it's used. Some records must be kept for legal reasons even after you close your account, but we'll explain what and why.
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